Business Testimonial Feed Service
Every business knows the power and value of a testimonial. By using a 3rd party service provider the creditability of your testimonials is drastically enhanced. Here is how it works:
1) When you sign up, our staff contacts you and helps you along the way. We begin getting your company information to set up a profile on our system which stores the testimonials.
2) Next, we provide you with a one-time web code to directly feed the Testimonials to your company's website. This also helps keep your website updated with no further programming.
3) Our staff then works with your staff and teaches them how to use the various tools we offer to not only get testimonials from your clients but also to use those when prospecting.
4) At Trusteria Services, service is very important. The staff assigned to you will monitor your account and periodically contact you about testimonials that need to be approved, assess the process you are using in your business and offer ways to enhance the service.
Full Customer Support: Our staff will assist you from getting started to helping you use our system to request testimonials from your clients. We will make sure that you are aware of all the tools available and how to make the most of our services.
Here is a sample of a live testimonial feed from one of our clients. You can also see what it looks like on their website at Gandy Printers
Q. Why should I get people to leave a testimonial?
A. Studies have proven that one of the biggest mistakes a business makes is not staying in touch with past clients. By asking for a testimonial, you have reached out to that person again which may lead to future business. You should also use these testimonials when talking to potential clients and supporters. Note:Searchenginepeople.com reports that 90% of online consumers trust recommendations from people they know; 70% trust unknown users (people they don't know, not anonymous), 27% trust experts, 14% trust advertising, 8% trust celebrities (Econsultancy, July 2009, Erik Qualman, Socialnomics)
Q. How does the feed system work?
A. Our staff will work with your web designers to add (one-time)a string of code. Once the code is added, your testimonials (the latest 5) will be automatically fed to your website. This keeps the page fresh as testimonials are added.
Q. How do I get people to leave a testimonial for my business?
A. Once you register your business, our staff will work you and your staff on the different ways to get testimonials. Our system gives you various options and as always, our staff will be there to help along the way.
Q. Can anyone post a testimonial?
A. Yes, but it is limited to one person, per profile per e-mail address in a 6 month period of time.
Q. Does a customer testimonial post automatically?
A. No. The testimonial will be sent to you and you can accept it (once accepted, it posts to your profile) or decline it. If declined, the testimonial disappears. This is not a business review site, but rather an information resource for people to see the great testimonials from their neighbors.
Q. How do I get the word out about my testimonials?
A. It is important that your sales staff is using the testimonials when talking to prospects. You can also take advantage of the social media share options that are available with each testimonial.
Q. How important is it to "Share" the testimonials on the social media sites?
A. In a survey, only 14% of consumers indicated that they trust advertisements while 78% of respondents trust peer recommendations. Peer recommendations are becoming increasingly easy to solicit or find via social media sites. Just think about how often you see a Facebook friend, Twitter follower or a connection on another social networking site express how they feel about a movie, restaurant, product or service.(Source:www.gettingstartedwithfacebookforbusiness.com, 2011)
Q. What other ways can testimonials help my business?
A. It is always a good idea to get your staff involved. Not only are they usually the frontline people at your business but it also helps with staff morale. Read the testimonials at staff meetings and include them in any company communications.
Q. Do I only need to use the testimonials on the website?
A. Absolutely not, it is always a great idea to use them in newsletters, mailings and any contact you have with current customers and prospective customers. Our staff will help you with the ideas.
Q. Do you have a referral program?
Yes, if you know other businesses that would benefit from our services, go to our Referral Program for more information.
Have more questions? Please feel free to contact us at info@trusteria.com or call toll free 866-707-1181.