ActionCoach offered me something that the Optometry practice management companies did not. When I started my business I had looked into practice management companies and resources geared mainly for Optometry. I wanted something with more of a retail perspective and strong customer service approach. ActionCoach has allowed me to take the perspective of a retailer and businessman then apply it to my profession and come up with an approach that has been very positive to my practice. In addition, my coach is easily accessible and flexible with times for my sessions, and offers a great program to enrich me personally in additon to growing my practice. He was not only a teacher, but feels like a partner in the practice, someone who offers suggestions as well as developing my ideas. Since working with ActionCoach, my business has grown each year and I am looking forward to next year with a continued growth and success. ActionCoach has exceeded my expectations.

Mr. Raciappa will help you pay attention to and think about the 'business' side of your business. His experience, expertise and access to resources to help you improve the bottom line are immensely valuable. Mark helped us get our company on track with a well developed plan. We are grateful for his coaching and highly recommended his services to any business that wants to be better AT business.

Thanks for sharing your words of wisdom this morning. It was wonderful of you to give of your time so early in the morning to meet with us.

Mark, thanks for the invite to tonight's seminar. Very entertaining and educational! I'm really glad I went. And the added bonus was seeing you!!

Great seminar last night, Mark! Very informative. I attended this same seminar a couple of years ago with you but I learned all over again. My reticular activating system is working full speed again! Great marketing tips, time management tips and much more! It was nice to meet and network with other small businesses... in town as well!

Dear Mark, Your business planning has brought new life and direction to our family business. Your spirit of cooperation and contribution is really empowering. I advise everyone to come to your planning seminar and have a consultation. I think people have things they may or may not know they can be doing better and with "less reinventing the wheel". We can all save ourselves alot of time with planning. Thank you Mark for putting the fun into our careers.

We love have Mark as a BPW member - a smart coach, relationship building and marketing move. He's knowledgable, helpful, active, shares his lovely wife periodically, I'm glad to know him. If you need a good solid business coach, Mark would be someone I'd recommend. It's worth sitting down for a consult - call him before he's too full!

I have worked with Mark for three years and when the going gets tough the tough hire a coach like Mark. He has helped me to clearly define goals and reach them. As an independent contractor, I have found having Mark on my side and constantly cheering me on and holding me accountable has made all the difference in the world for me. I believe every business can benefit from Mark's coaching.

Mark has a great understanding of what new business owners need. He's a great motivator, well organized and keeps you on task. He is a good communicator with a great sense of humor and a talent for keeping you honest. I highly recommend him for anyone who needs help building and improving their business!!

You have taught me much, not just about business, but also about examining how time and energy should be spent. As the younger generation would say, “you are awesome.

I began the Action Coach Business Coaching in last quarter in 2009. I have achieved great results during that time while working with my “Coach” Mark Raciappa. So far through the first quarter of 2010 my company has enjoyed a 60.4% increase in the service sales portion of the business. This is hugely contributed to the hard work that Mark has been pushing me to do! The program while still new to me is going very well and my Coach is nothing short of great. I am looking forward to seeing this trend continue throughout 2010 and having a great year.

I have just completed one year of working with my ActionCoach, Mark Raciappa, and it has been a great experience! ( A little like being in school, but a LOT more FUN!) I now KNOW who my customers are and where they are coming from instead of just a "gut feeling" because he taught me how to TEST and MEASURE. I learned a lot about what makes advertising effective and how to put my advertising dollars to work in the right places. I knew we enjoyed a lot of repeat and referral business, but I have learned how to magnify that market and work SMARTER instead of HARDER. Mark has also helped me with SYSTEMATIZING my business and DOCUMENTING procedures and making POSITIONAL CONTRACTS for all team members. I have learned how to make a quarterly PLAN and to calculate the 5 ways to increase my profits. We are much more organized as a team now and I look forward to continuing to implement all that I have learned with ActionCoach this past year. THANK YOU, MARK!

Hendrickson Insurance Services, Inc. opened its door in 2007. After attending a session presented by Mark Raciappa, with Action Coach, I decided Mark could perhaps provide the help I needed to get my company off the ground. In May of 2008 I hired Mark as my personal business coach. I can honestly say he made an impact to both my company and me personally by providing me the tools and experience I needed to build what I know will be a very successful business. Our weekly meetings focused on placing procedures and systems in place that helped shape the culture and attitude I was looking for in my company. He was there each week holding me accountable to the decisions made about shaping my company, which otherwise I truly do not believe I would have made without his coaching. When asked about my company’s success, I share my experience with Mark Raciappa and Action Coach and I always encourage business people and business owners to at least attend one of his work shops or schedule a consultation to explore their options. My time with Mark was a great investment in my business!

ProfitCLUB has been the saving grace for my business. Mark delivers the need-to-know facts that ALL business owners must have to be successful, profitable, and competitive.

Mark, I am indebted to you for all the motivation, focus, personal development, and business knowledge you have shared with me. I am so glad this executive decision was one of my first!

Armed with a college degree in business and 7 years of operating my own business, I entered the ActionCOACH program with Mark Raciappa. The knowledge I gained in one year has out performed all my previous experience combined. Within 12 months I doubled the sales of my construction company during the biggest economic downturn in years. The tools Mark taught me laid a foundation for success that I can use for a lifetime. He opened my eyes to working ON my business and not IN it. Next time I will skip college and start success earlier. Thanks Mark!

Working with ActionCOACH Mark Raciappa over the past year has been one of the highlights of my tenure in the insurance business. After 10 years as an agency owner I had become a little complacent and needed a fresh perspective. I hired Mark and after 4 months I almost fired him. I was impatient and overwhelmed. Firing him, however, would have been a very costly mistake. Gross income, including bonuses, for my agency are up 140% over prior year. Performance bonuses alone are up 322%. Mark's encouragement, motivational push, and business knowledge were instrumental in helping me have my best year yet. I am using what Mark has taught me about myself and my business to continually improve business outcomes. I would encourage any business owner to enlist the help of Mark Raciappa. Not doing so could be very expensive.

I've learned more about the internal components of my business in the past year working with Mark than in the last 9 years operating on a trial-and-error basis. Mark offers the motivation and encouragement that every entreupreneur needs while also providing functional tools to build a better business. I would highly recommend Mark to anyone looking to improve their operations, workforce, financial management, and business performance.

Being in business can be a lonely journey. I went into business without the necessary business skills I needed to look at the bottom line. I had no idea how to evaluate whether the business was succeeding on a financial level or not. Mark supplied not only the tools needed to figure my financial position, but shared his personal knowledge of having run a successful business himself. I am now working more efficiently on my business instead of in my business. The results are increased margins and cash flow, one of several problems I had prior to hiring Mark. Lonely journey no more, I am having more fun in my business and developing more useful skills than I could have ever imagined. Mark continually helps me achieve my goals by providing cutting-edge information and extraordinary enthusiasm designed for my business success.

I was an artist and entrepreneur with focus and determination, but I was missing direction and Mark helped me find my North. If you want to realize and then actualize your big goals--the goals that get you up in the morning--then hire ActionCOACH Mark Raciappa. It will be the best decision you make for yourself and your continued business success.

Thank you so much for helping me quantify and focus my previously jumbled vision and goals!

Just a quick thank you for a great job yesterday. I pulled out my red binder and began filling out my weekly diary. Just doing that gave me a feeling that I am going to take control and manage this monkey.

Now that I have some clarity, I have so many plans for the future of this firm...and now I believe I can achieve them!

The amount of knowledge and encouragement that you have given me...has put the dream back into the dreamer and pointed me in the right direction for the future.

Before ActionCOACH came into our law firm, we lacked any clear vision for the future and felt a constant lack of direction. Once we learned how to focus our energies, with the guidance of our Coach, amazing things immediately began to occur in our business and our lives. We began to focus on building internal systems for the practice that help it run itself rather than the other way around. I truly believe that adherence to the principles we learned through the program will continue to bring success in our practice and everything else we do.

A business flourishes with direction, determination, and dedication. Mark has a talent of teaching those skills in a way that is easy to grasp. He has a way of helping people see the entire picture, so as not to get lost in the little details that can be overwhelming sometimes. One of the best things about having Mark as a business coach is that the tools he teaches for business can be used in everyday life as well.

This social is good conveyed from trained and educated coach to business owners.

I found this lunch and learn very informative and useful. Great point for point how to’s on Social Media.

Another informative presentation. Plenty of practical knowledge.

Great seminar Mark. Very informative and up to date.

Information is extremely helpful because it is not just “Theoretical” but actually “Appliable.”

Great overview of Social Networking.

“Social Media Marketing” workshop was a good intro into Web 2.0 marketing.