Kaye Kendrick

Kaye Kendrick
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(850) 509-5927
(850) 412-0326

What is this company about?
Our powerful approach, getting results with respect for people, provides the foundation for successful organizations. This holistic approach ensures workable alignment between strategy, people and process for loyal customers. It ensures an understanding of a shared, enlightened and exciting vision. People realize self-awareness and compatible styles, passion and motivation. Processes enabled respond to a customer loyalty strategy and provide consistent, quality results. Our emphasis on coaching ensures sustainable changes are made for improved and continuing performance. We work in several ways: one-on-one with organizational leadership, with groups of leaders within organizations, and periodically establish development series for groups consisting of non-competitive organizations. Our focus is individual and organizational performance, providing a variety of business and management services, with an interdisciplinary network of consultants. Kaye Kendrick operates Kaye Kendrick Enterprises, LLC, a Florida licensed CPA firm. Peer Review Letter 2010

What am I about?
Since being involved in the popular performance-based budgeting initiatives in the early 1990′s, I have been recognized as one of the pioneers of performance management. My work builds sustainable performance management systems that provide for strategic analysis, program evaluation and process oversight. I have also provided reviews and testimony for the Government Accounting Standards Board and the Government Finance Officers Association in their authoritative guidance to public entities on performance management, and service efforts and accomplishment reporting.

As a CPA, I have spent almost thirty years auditing and helping organizations with performance. I am a business partner with Actuate, providing my system of choice, the BIRT Performance Management software. I decided my toolkit also needed to include assessment and coaching tools to ensure sustainable results for organizations and individuals. I obtained certification to use the research-tested coaching tools provided to a network of over 600 consultants by Resource Associates Corporation and the unique business acumen assessment tool of the Perth Leadership Institute.

Approximately fifteen years of my career has been as an entrepreneur, establishing an accounting franchise, LedgerPlus, where I had the honor of being recognized as Franchise of the Year. I also established two consulting firms during this time. I work with many colleagues that I admire and that have become my friends over the years.

My life interests include fostering healthy families and holistic health in the community. I am a native of Tallahassee, Florida, growing up fishing with my grandfather, helping in the family jewelry store and print shop, and enjoying organizing neighborhood parades and activities. Most of my off-work time is spent with my family; swimming and walking with friends; or caring for my 1925 bungalow-style home in mid-town Tallahassee.
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http://www.kayekendrick.com/about-us/our-customers-say/

Consultant, performance management systems, startegic & business planning, performance management, organizational transition, systems development, performane evaluation, performance auditing, cost and process analysis, and forensic accounting.

Check out Kaye's new book - a case study for designing management information system!

... a unique, real "how to" guide for measuring performance, using Animal Control as the case study... for those serious about common sense "data-driven" performance, this guide introduces concepts, illustrates complexity, and then simplifies into a user-friendly format...

Available at Amazon.com or you may call (850) 509-5927 to order... $12.95

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Our Testimonials:
Worked on a number of projects and has proven to be very competent and professional.
Phil Maher, Finance Director, Governmental Transportation/infrastructure Development Agency
A pleasure working on consulting engagements with Kaye – a first class professional, with many talents… honest, and with good people skills.
Larry Reese, Government Consultant
Careful attention to detail provided an insightful look at our department’s audit operations… professional and personable… a winning combination.
Glenda Ostrander, Audit Director, School District
Helped us to assess our strong points and our weaknesses, as well as making us focus on our core mission.
Ken Kopczynski, Executive Director, Non-profit Advocacy Organization
A wealth of leadership experience……an excellent public speaker……substantive expertise in developing and coaching performance-based organizations.
Gary VanLandingham, Director, State Program Evaluation Organization
Good listener…… takes personal pride in helping develop and meet your goals and objectives – both in business and family life…… has become a good friend.
Jason Zaborske, President, Event Management Company
This is a good book and is almost unique in the field. Congratulations.
Roger Kaufman, Ph.D., CPT, Professor Emeritus, FSU
Book on performance measures - it was very interesting and an easy read. I will use it as a reference book.
Robert Garner, The Government Consulting Services Company
I was glad to have you do my taxes, Kaye. You have a nice, low key manner about something that can be emotionally trying. Keep it up!
Mary Marchant, Retired Educator
The Leadership Development Program provided was a great tool and provided the foundation for me to perform more efficiently and communicate more effectively within my organization. Seasoned in these tools while service active duty in the military for 21 years, I discovered additional ways to hone my skills through this Program.
John C. Batista, Elbit Systems of America
I increased my sales by 200% in just 5 months! I've taken lots of sales training courses over the years, including big national training seminars... but I've never gotten results like this! Your training was personal, practical and I got to improve and practice week by week as we went through the course. Thanks Kaye and Steve!
Julia Hearndon, BB&T
I have known Kaye Kendrick for almost twenty years in my role as Director of the State of Florida Office of Policy and Government Accountability (OPPAGA) and previously in an oversight role for the state's performance-based budgeting initiative. Her leadership in this state project greatly contributed to its success. Her continuing performance management work as a consultant and speaker has fostered and made important advances in the profession of performance management. Kaye also served with me on the Board of the Southeast Evaluation Association, and we have enjoyed supporting each other in the evaluation of government programs, and promoting and supporting the profession of program evaluators.
Gary VanLandingham, The Florida Legislature
I have known Kaye Kendrick for approximately 15 years, going back to when we were both State Agency Inspector Generals. My most recent professional relationship with Kaye was when she was Senior Vice President of Research for Florida TaxWatch. I was hired to provide assistance with local government efficiency reviews. During such a review of the City of Jacksonville, Kaye and I worked closely together in conducting the review and identified potential annual savings of approximately $40 million per year. We were told by the Director of Florida TaxWatch that this review was the "Gold Standard" for any of their local government projects. I shared the above with you in that I believe results are important. Kaye has extraordinary interpersonal skills and a strong work ethic. She is a certified public accountant and has been effective in interacting with the highest levels of government agency management. She writes well and has strong computer skills. Kaye seems to have a passion for performance measures and evaluation, but can quickly adapt to whatever project she has been assigned. Her strong financial background and credentials add even greater authority to her work and recommendations. I would strongly recommend Kaye for any opportunities in which the qualities described above are important.
Larry D. Reese
This letter of recommendation is written in support of Kaye Kendrick and her outstanding performance management and strategic planning professional skills. I have known Kaye both personally and professionally for over 10 years and am well acquainted with her skills and knowledge. Kaye has worked with a variety of organizations encompassing a wide spectrum of performance management projects; she is recognized as a content expert in the performance management arena and has designed distinctive models of her own. Currently, Kaye is working on a project with the Supreme Court of Florida where I am the chief of strategic planning. The court system is new to the design and application of performance management systems but Kaye has done an exemplary job of designing an approach that is both comprehensible and applicable - not an easy task for this type of environment. In particular, she has been able to gain consensus on the metrics for the system. Added to Kaye's technical expertise are other skills, often equally as important. She is skillful with people and very flexible in the middle of project demands. My understanding is there is a current need for a performance management reporting professional who is able to help facilitate a strategy meeting, define metrics, categorize the suppliers services, build models for different levels of reporting and produce various types of detailed reports. Kaye Kendrick, a seasoned, knowledgeable and exceptional professional, will deliver your desired results with excellence and timeliness.
Barbara French, Chief of Strategic Planning, Supreme Court of Florida
Kaye, I want to reiterate how appreciative I am that your were able to work with our team on the logic models as part of our Comprehensive Performance Measurement (CPM) effort. These logic models were helpful in assisting our operating departments to focus on the core aspects of the services they deliver. We are still using CPM in departments, and print some measures in our annual budget document. While we have changed the format of how we report measures over the years, the need for reporting and benchmarking is evident in today's challenging environment. Our Information Services Department (information technology) found these models particularly useful as did many departments who have reporting requirements to obtain State and Federal funds.
Leslie Crowell, County Budget Director
It is my great honor to provide this letter of reference for Ms. Kaye Kendrick. I have known Kaye for more than 15 years both as a professional colleague and a personal friend and have had the pleasure of working with her on a variety of different projects over the years including strategic planning, SWOT analyses, development of performance measures and systems design. Kaye possesses that unique combination of attributes that makes her a thorough, hard-working person who is also creative and enthusiastic. She has an excellent work ethic and is very customer oriented. Kaye will tackle an impossible project with great zeal and not quit until she has completely satisfied her customer. She uses her communication skills to foster positive and productive working relationships with both customers and co-workers. Kaye has a very strong organizational skills and demonstrates a commitment to continually improving her work product and methods. Her ability to adapt quickly to a customer's changes in direction or priorities, and use her problem solving skills to turn obstacles into opportunities, makes her an invaluable associate. You will appreciate Kaye's resourcefullness, diligence and loyalty. Your consideration of her as a resource for your next performance management reporting project, teambuilding excercise or strategic planning workshop will be an advantage to the entire organization.
Cindy Peavy, Florida Department of Environmental Protection
I served as Secretary of the Florida Department of Management Services from 1992 to 1998. During that time, Ms. Kendrick served as the agency's Inspector General. She had a key role in our agency's endeavors, which resulted in cost savings, more accountability, teamwork, and a better understanding for operations. Her work contributed to our agency being among the first approved for the State of Florida's performance-based budgeting initiative. She led her team in a "pioneering" effort that involved researching "how to do" performance measures, facilitating teams to "map" program outcomes and services, and agreed upon performance measures. Her work was used and replicated by numerous other state agencies and launched her performance management career. I would highly recommend Ms. Kendrick without hesitation.
Bill Lindner, Director of Florida State University Academic & Professional Program Services
The experience was very good for me. Being that I have a renewed interest in the business world, your seminar helped educate me more on selling and instilled a great deal of confidence in me with regard to my future endeavors with MedAffinity. Also, the follow-up with you involving my results was surprisingly accurate. It did very well in verifying what I needed to improve in myself and what I needed to continue doing in order to be a great seller. Thanks again!
Phil Strebeck
I had the opportunity to work with Kaye in both professional and volunteer settings and can say that getting things done is part of her whole life. More importantly, she has a great ability to bring out the best in others. You can count of Kaye to be a great colleague, coach and friend.
Tony Carvajal
A pleasure working on consulting engagements with Kaye - a first class professional, with many talents. Honest, and with good people skills.
Larry Reese
Worked on a number of projects and has proven to be very competent and professional.
Phil Maher
Careful attention to detail provided an insightful look at our department's audit operations. Professional and personalble, a winning combination!
Glenda Ostrander
Helped us to assess our strong points and our weaknesses, as well as making us focus on our core mission.
Ken Kopczynski
A wealth of experience, an excellent public speaker, substantive expertise in developing and coaching performance based organizations!
Gary VanLandingham
It was my privilege to work with Kaye Kendrick for several years on two different projects with the State of Florida. Kaye is always a consumate professional with the ability to quickly understand complex processess and provide detailed analyses and effective recommendations to resolve counter-productive issues. I highly commend Kaye, and would gladly work with her on future projects.
Richard J. Wilson
Kaye is tenaciously detailed oriented while being a delight to work with. She served with grace as one of our quality assurance consultants on a state-wide accounting system implementation.
Mary G. Garvin